FAQ

Returns and Refunds

We stand behind our products with a 100% Money Back Guarantee! If you are unhappy with any Detail Firm products for any reason or your results with it, it can be returned for a FULL REFUND (minus shipping costs). 

If you request a refund for a returned product, the refund will be granted and credited back to the account it was originally charged to no later than 7 business days after the product has been received by The Detail Firm. It may take up to 3-5 working days for the bank to recognize the credit on your end and for your account to reflect the credit. 

We do ask that you cover the return shipping costs and items must be returned (ship date) within 90 days of the original purchase in order to receive the full refund.

If you are not getting the results that you are looking for with the product for any reason, our co-founder, Cameron Corrie, has years of experience at a professional level, PPG certified and fully available to you FREE OF CHARGE to assist in any of your needs. If you would like help with anything, please reach out to us via our Contact Page and we’ll get back to you right away! When you invest The Detail Firm… we invest in you. We are here to support you 100% along the way!

Product Questions

Due to the organic, Earth friendly nature of the dyes we have selected, the product may change color over time or if left in direct sunlight. If color change does occur, the performance properties will not be affected, only the aesthetics.

Shipping

We are currently shipping to the USA and World Wide.